Whistle-Blower Policy

Our Policies


Whistle-Blower Policy

Name of the Document Whistle-blower Policy
Version 4
Issuing Authority Vedanarayanan Seshadri
Document Owner Saurabh V Dharadhar
Chief Financial Officer and Ethics Officer
Effective Date of Document November 13, 2019
Release Date of Version March 31, 2022
Date of Last Review March 16, 2021
Date of Next Review March 31, 2023
Version History v1 issued on 13/11/2019
v2 issued on 31/03/2020
v3 issued on 16/03/2021


The Vigil Mechanism as envisaged in the Companies Act 2013 and the Rules prescribed is implemented through the Whistle-Blower Policy to provide for adequate safeguards against victimization of persons who use such mechanism and make provision for direct access to the Chairperson of the Audit committee


Provision of a Vigil Mechanism for reporting actual or potential violations with respect to:

  • Accounting or auditing irregularities, misrepresentations, fraud, theft, bribery, and other corrupt business practices
  • Significant safety or service quality issues
  • Discrimination or Harassment
  • Actual or potential conflicts of interest and
  • Guidance on any national, regional, tribal, state or municipal legal requirements that apply to the Company or to the job.

Applicability of the Policy: To all Stakeholders


1. Whistle-blower Policy

The Whistle-blower Policy ("Whistle-blower Policy" or "the Policy") comes into effect on November 13, 2019 and is aligned with the provisions of the Companies Act 2013, the Companies Rules 2014 and SEBI (Listing Obligation and Disclosure Regulations) 2015.

2. Preface

Mahindra Insurance Brokers Limited ("the Company") is committed to conduct its business in accordance with applicable laws, rules, regulations, highest standards of business ethics, honesty, integrity and ethical conduct. Towards this end, the Company has adopted two separate Codes of Conduct viz. one for directors and the other for employees (collectively referred to as "Codes" or "the Codes") and various Corporate Governance policies (collectively referred to as "CG Policies") which lay down the principles and standards that should govern the actions of the Company, its directors and employees. Any actual or potential violation of the Codes or CG Policies, howsoever insignificant or perceived as such, would be a matter of serious concern for the Company. The role of the directors or employees in pointing out such violations of the Codes or CG Policies cannot be undermined.

The vigil mechanism as envisaged in the Companies Act 2013 and prescribed in the Companies Rules is implemented through the Whistle-blower Policy to provide a mechanism for directors and employees to report their genuine concerns. The Policy has been implemented to provide adequate safeguards against victimization of persons who use such mechanism and make provision for direct access to the Chairperson of the Audit Committee.

Further, the SEBI (Listing Obligation and Disclosure Regulations) 2015, inter alia provides for all listed companies to establish a mechanism enabling all stakeholders, including individual employees and their representative bodies, to report to Management instances of unethical behaviour, actual or suspected, fraud or violation of the Company's Codes or CG Policies. The Company, though not listed yet, aims to instil practices applicable to a listed entity to the extent possible.

Accordingly, this Whistle-blower Policy has been formulated with a view to provide a mechanism for directors, employees and all stakeholders of the Company to approach the Ethics Helpline Provider or the Chairperson of the Audit Committee to report events of unethical conduct. For any clarifications related to this Policy, you may reach out to the Ethics Officer of the Company.

This Policy is in addition to the Codes and CG Policies and is to be read along with the existing Codes and CG Policies, which will continue to remain effective.

3. Definitions

The definitions of the key terms used in this Policy are given below. [Terms not defined herein below shall have the meaning assigned to them under the Codes / CG Policies.]

  • "Audit Committee" means the committee constituted by the Board of Directors of the Company in accordance with section 177 of the Companies Act, 2013 and SEBI.
  • "Codes" means the two separate Codes of Conduct viz. one for directors and the other for employees.
  • "Director" means a director appointed to the Board of the Company
  • "Discrimination" means the unjust or prejudicial treatment of different categories of people or an individual, especially on the grounds of race, age, or gender.
  • "Ethics Governance Council" means a committee responsible for steering all activities related to governance in the Company. This would include reviewing and amending the Corporate Governance Policies to make them responsive to changing times, receiving the whistle-blower complaints from the Ethics Helpline Provider and assisting in implementation and compliance of the Whistle-blower Policy. Please refer to Annexure I for composition of the Ethics Governance Council.
  • "Ethics Helpline Provider" means an independent third party service provider appointed by the Company to receive Whistle-blower complaints.
  • "Employee" means every employee of the Company (whether working in India or abroad), including the Directors in the whole-time employment of the Company
  • "Frivolous Complaint" means any complaint which is registered or attempted to be registered under this Policy with no evidence or on hearsay basis or with malafide intentions against the Subject, arising out of false or bogus allegations.
  • "Harassment" means and includes aggressive pressure or intimidation or coercion by one person upon another, to do or indulge in certain acts, which the other person could reasonably be expected not to do of his / her own accord. It is clarified that Harassment also includes sexual harassment.
  • "Investigators" means those persons authorized, appointed, consulted or approached by the Ethics Governance Council, including the Auditors of the Company, to investigate the Protected Disclosure.
  • "Key Management Personnel" shall mean key management personnel as defined under Section 2(51) of the Companies Act 2013
  • "Protected Disclosure" means any communication made in good faith that discloses or demonstrates information that may evidence illegal or unethical behaviour, actual or suspected fraud or violation of the Company's Codes or CG Policies or any improper activity.
  • "Subject" means a person against, or in relation to whom, a Protected Disclosure has been made or evidence gathered during the course of investigation.
  • "Whistle-blower" means a director, employee, vendor, supplier or any other stakeholder making a Protected Disclosure under this Policy.

4. Scope

A Whistle-blower can make a Protected Disclosure related to the below mentioned issues under this Policy.

  • Accounting or auditing irregularities or misrepresentations
  • Submission of false information to the Audit Committee, Board, Regulator
  • any Government agency / agencies
  • Fraud, theft, bribery and other corrupt business practices
  • Significant safety or service quality issues
  • Discrimination or Harassment
  • Actual or potential conflicts of interest
  • Violation of applicable laws or regulations or of the Code of Conduct.

5. Eligibility

All Directors, Employees, Key Management Personnel, vendors, suppliers or any other stakeholders of the Company are eligible to make Protected Disclosures under the Policy. The Protected Disclosures may be in relation to matters listed in section 4 "Scope".

6. Procedure

  • All Protected Disclosures should be addressed to the Ethics Helpline Provider or the Chairperson of the Audit Committee. The Whistle-blower can make Protected Disclosure through 5 reporting channels viz. phone, email, web portal, fax and post box. Please refer to Annexure ll for contact details of the Ethics Helpline Provider and Chairperson of Audit Committee.
  • It is not mandatory for the Whistle-blower to share his/her details or identity with the Ethics Helpline Provider. If the Whistle-blower chooses to disclose his / her identity to the Ethics Helpline Provider, the Ethics Helpline Provider will not further share the identity with the Ethics Governance Council, if the Whistle-blower wishes not to disclose the identity to the Company. The Ethics Helpline Provider will share the details of the Whistle-blower with the Company only if the Protected Disclosure is categorised as a Frivolous Complaint after preliminary review or as an outcome of the investigation performed by the Ethics Governance Council.
  • If a Protected Disclosure is received by any Executive(s) of the Company other than the Ethics Helpline Provider, the same should be forwarded to the Ethics Helpline Provider for further appropriate action.
  • Where the Whistle-blower has chosen to reveal his / her identity, appropriate care must be taken to keep the identity of the Whistle-blower confidential within the Company. However, it should be shared with the Ethics Helpline Provider.
  • After receiving the Protected Disclosure, the Ethics Helpline Provider will prepare an incident report, which will be shared with the Ethics Governance Council within 2 business days of receiving the Protected Disclosure.
  • In case any member of the Ethics Governance Council has a perceived conflict of interest in the Protected Disclosure, the incident report will be shared with the Chairperson of the Audit Committee directly.
  • Protected Disclosures should be factual and not speculative or in the nature of a conclusion and should contain as much specific information as possible to allow for proper assessment of the nature and extent of the concern.
  • The Whistle-blower's role is that of a reporting party with reliable information. They are not required or expected to act as investigators or finders of facts nor can they determine the appropriate corrective or remedial action that may be warranted in a given case.
  • Whistle-blower(s) should not act on their own in conducting any investigative activities, nor do they have a right to participate in any investigative activities other than as requested by the Ethics Governance Council or Investigators. However, if any Whistle-blower makes enquiries or collects evidence before approaching the Ethics Helpline Provider, such evidence would be considered. However, the Whistle-blower needs to ensure that such enquiries do not tantamount to carrying out a full-fledged investigation unilaterally.
  • Protected Disclosure(s) pertaining to sexual harassment should be made in writing. These disclosures will be forwarded to the appropriate committee in the Company.

7. Disqualification

The Company reserves the right not to investigate in the following circumstances:

  • Complaints pertaining to salary and performance evaluation or any other HR related issue which does not indicate violation of the Code of Conduct.
  • Customer Complaints which can be dealt with under the alternate redressal mechanism established for that purpose.
  • Complaints made without the following mandatory information.
    • i. Name, designation and location of the Subject(s)
    • ii. Detailed description of the incident
    • iii. Location and time/duration of the incident
    • iv. Specific evidences or source of evidences

8. Investigation

  • A preliminary review will be performed for all Protected Disclosure(s) reported under this Policy. Based on the findings of the preliminary review, the decision for thorough investigation will be taken by the Ethics Governance Council. The Ethics Governance Council would also oversee the investigations.
  • If the Protected Disclosure is reported to the Chairperson of the Audit Committee, he/she may or may not consult with the Chairman of the Company. The Chairperson of the Audit Committee may consider appointing an external agency or the Statutory / lnternal Auditor of the Company to investigate the matter, as he/she may deem fit. The Protected Disclosure can also be shared with the Ethics Governance Council for necessary action, depending on the severity of the Protected Disclosure. The Chairperson of the Audit Committee may also ask any employee of the company to carry out the investigation. In case of a Conflict of Interest vis- à-vis a member of the Ethics Governance Council, the Chairperson of the Audit Committee could exclude the conflicted member and ask the Ethics Governance Council / any of the above suggested individuals to investigate the matter.
  • The Ethics Governance Council may at their discretion, consider involving any internal or external Investigators for the purpose of investigation, depending upon the circumstances or severity of the Protected Disclosure.
  • The Ethics Governance Council's decision to conduct an investigation is by itself not an accusation and should be treated as a neutral fact-finding process. The outcome of the investigation may or may not conclude that an improper or unethical act was committed.
  • The identity of a Subject and the Whistle-blower, if known, would be kept confidential to facilitate effective conduct of the investigation.
  • Subjects shall have a duty to co-operate with the Ethics Governance Council or any of the Investigators during investigation to the extent that such co-operation will not compromise self- incrimination protections available under the applicable laws.
  • Subjects have a responsibility not to interfere in the investigation. Evidence shall not be withheld, destroyed or tampered with and witnesses shall not be influenced, coached, threatened or intimidated by the Subjects.
  • Subjects would be given the opportunity to respond to material findings of an investigation report. No representative of the Whistle-blower, whether legal or otherwise would be permitted to attend the investigation. No allegation of wrongdoing against a Subject shall be considered as maintainable unless there is good evidence in support of the allegation.
  • Subjects and whistle-blowers have a right to be informed about the outcome of the investigation, if the allegation is proved.
  • The investigation shall be completed normally within 90 calendar days of receipt of the Protected Disclosure.

9. Investigators

  • Investigators are required to conduct investigation as a fact-finding process. Investigators shall derive their authority and access rights from the Ethics Governance Council when acting within the course and scope of their investigation.
  • Technical and other resources may be drawn upon as necessary to augment the investigation. All Investigators shall be independent and unbiased both in fact and as perceived. Investigators have a duty of fairness, objectivity, thoroughness, ethical behaviour and observance of legal and professional standards.
  • Investigations would be launched only after a preliminary review by the Ethics Governance Council, which would establish that:
    • i. the alleged act constitutes an improper or unethical activity or conduct; and
    • ii. the allegation is supported by information specific enough to be investigated or in cases where the allegation is not supported by specific information, it is felt that the concerned matter is worthy of Management review.

10. Protection

  • In case the identity of the Whistle-blower is known, no unfair treatment would be meted out to a Whistle-blower(s) by virtue of his/her having reported a Protected Disclosure under this Policy. The Company, as a Policy, condemns any kind of discrimination, harassment, victimization or any other unfair employment practice being adopted against the Whistle-blower(s). Complete protection would, therefore, be given to the Whistle-blower(s) against any unfair practice like retaliation, threat or intimidation of termination or suspension of service, transfer, demotion, refusal of promotion etc., including any direct or indirect use of authority to obstruct the Whistle-blower's right to continue to perform his duties or functions including making further Protected Disclosure. Subsequently, the Company would take steps to minimize difficulties, which the Whistle-blower(s) may experience as a result of making the Protected Disclosure. The Whistle-blower will be provided protection during the course of investigation as well as after. However, protection will not be extended if the allegation is proved to be false or frivolous.
  • While it would be ensured that Whistle-blower(s) are accorded complete protection from any kind of unfair treatment as herein set out, any abuse of this protection would warrant disciplinary action.
  • Any other Director or Employee assisting in the said investigation shall also be protected to the same extent as the Whistle-blower(s).
  • The identity of the Whistle-blower(s), where known, shall be kept confidential unless otherwise required by law, in which case the Whistle- blower(s) would be informed accordingly.
  • A Whistle-blower(s) may report any violation of the above clause to the Chairperson of the Audit Committee, who shall investigate the same and recommend suitable action to the management.
  • Protection under this Policy would not mean protection from disciplinary action arising out of false or bogus allegations made by a Whistle-blower(s) knowing it to be false or bogus or with a malafide intention.
  • In case of repeated frivolous Protected Disclosures made by the Whistle- blower, the Chairperson of the Audit Committee or the Company reserves the right to take appropriate disciplinary action against the Whistle-blower including reprimand or suspension.

11. Decision

If an investigation leads the Ethics Governance Council to conclude that an illegal or unethical behaviour, fraud or violation of the Company's Codes or CG Policies or any improper activity has taken place or has been committed, the Ethics Governance Council shall recommend to the management of the Company to take disciplinary or corrective action as they may deem fit.

12. Reporting

A report with number of complaints received under this Policy and their outcome shall be placed by the Ethics Governance Council before the Audit Committee on a quarterly basis. The Ethics Governance Council shall intimate the Chairperson of the Audit Committee about the complaint as and when it is reported.

13. Retention of document

All Protected Disclosures in writing or documented along with the results of investigation relating thereto shall be retained by the Company for a minimum period of seven years.

14. Amendment

The Company reserves its right to amend or modify this Policy in whole or in part, at any time without assigning any reason whatsoever. However, no such amendment or modification would be binding on the Directors, Employees, Key Management Personnel and all other stakeholders unless the same is notified to them on the Company's website.

Vedanarayanan Seshadri

Managing Director and Principal Officer

Mahindra Insurance Brokers Limited

Encl: Annexure I & II

Annexure I — Composition of the Ethics Governance Council

The Ethics Governance Council comprises of following members:

Sr. Name Role Designation
1 Vedanarayanan Seshadri


Managing Director & Principal Officer
2 Richard Clement Member Head – Retail & Strategic Alliances
3 Swati Khadye Member

Head – Information Technology & Operations


Saurabh V Dharadhar

Member Chief Financial Officer and Ethics Officer

Annexure II — Contact details of reporting channels

All Employees, Directors, vendors, suppliers or other stakeholders associated with the Company can make the Protected Disclosure through following reporting channels:

Sr. Reporting channel Contact details Availability


000 800 100 4175


2 Web Portal https://ethics.mahindra.com 24/7

The Chairperson of the Audit Committee can be reached by sending an email to MIBL_ACC@mahindra.com or jyotinmehta@gmail.com or by sending a letter to the below address:

Chairperson of the Audit Committee

Mahindra Insurance Brokers Ltd.

Mahindra Towers,

Dr. G.M. Bhosale Marg

P.K. Kurne Chowk

Worli, Mumbai 400018